Returns and refunds (or exchanges):
Our policy lasts 48 hours. If 48 hours have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your key must be unused.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
The above applies to all bulk orders as well.
(If you receive an e-mail from us with your order item and instructions to complete your download, the receipt by you of the e-mail, will constitute delivery by us to you of the item(s) you purchased.)
(In the case of bulk orders, or orders other wise split in parts, the receipt by you of the first e-mail / order items, will constitute delivery by us to you for your entire order.)
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return/refund/exchange.
In the case of refunds, a credit will automatically be applied to your original method of payment, within 7 - 14 working days.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Sale items (if applicable):
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Our policy on fraudulent transactions (if applicable):
Please note that we take account security very seriously; and you are requested to ensure that you feed in the correct details when ever you are placing a transaction with us.
Any discrepancy in provided information or any cause to believe that this might be an un-authorized charge will lead to an automatic hold, or manual hold, of your transaction(s).
For further details, please visit our delivery policy.
Gifts (if applicable):
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping Costs & Service Fees:
You will be responsible for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Please note that service fees are non - refundable. Similarly, we are not responsible for any charges by your bank or other financial provider.