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Digicodes | India's Largest Store For Digital Video Games & Software | 📧[email protected]

Frequently Asked Questions


1. What is the product format?



2. When and how will I get my delivery?

Answer - We offer INSTANT DELIVERY* on most of our products, TO YOUR REGISTERED EMAIL ADDRESS


3. I haven't received my order contents yet.

Answer - *Please note that certain pre-orders, best-sellers and latest releases might not qualify for INSTANT DELIVERY. These will be sent to your email within a couple of hours of purchase or on the official release date (where applicable). Certain orders might be subject to additional verification as well.


4. How do I redeem my product key(s)?


Installation Instructions for popular products can be found here.


5. Can I get a Discount?

Answer - 

Use Discount Code - DIGICODES



6. Can I Use keys on more than one pc|console?

Answer - No, each key is valid for 1 user for 1 pc | hardware platform only, unless other wise stated in the product description.


7. Can I use the Windows keys to upgrade my current OS?

Answer - No, these can not be used to upgrade your system, they require a clean installation of OS. 


8. I can't activate my Windows keys. Please help!

Answer - Please refer to the installation instructions provided earlier.

In case of an issue with activating your Windows key, please use one of the methods:

Method 1:

1. Click on ”Start” icon , then open ”Settings”, choose ”Update & security”, and then select ”Activation”.

2. Choose the ”Activate by phone” option.

3. Click the drop-down menu, select your country, and then click ”Next”.  

4. Call the Toll free number and follow instructions to generate confirmation ID to activate your Windows.

Method 2:

1. Press and hold "Windows" key and press "R" on your keyboard.

2. Type "SLUI 04" in the window that pops up and press enter.

3. Click the drop-down menu, select your country and then click Next.

4. Call the Toll free number and follow instructions to generate confirmation ID to activate your Windows.

More information regarding phone activation can be found here.


9. What do I do if a key is not working?

Answer - Send us a screen shot with the error. Also, send us a screen shot of your purchase history from your account. For example: If you have bought a Steam key which is not working, we will need the screen shot of the error and a screen shot of your Steam account purchase history.

This information helps us provide early and accurate resolutions. Please note that we might be unable to provide any assistance unless you send us the required information to investigate the issue.


10. How long do you take to resolve issues?

Answer - Most issues will be resolved within 7 working days. We respond to most emails within 24 hours.


11. How does the price guarantee work?

Answer - If you've already placed an order, we'll refund you upto 10% of the price difference (provided you contact us within 7 days of placing your order). Please fill out the form on the product page to make an application. Acceptance of applications made under price guarantee is based on our discretion.


12. What are the benefits of digital downloads?

Answer - 

In an increasingly digital world, more and more people are looking for online purchases of their favorite softwares and video games etc. A digital download is any software, game or add-on which you can purchase and download without a physical copy.

Digicodes aims to bring genuine product keys, digital codes, licenses and activation keys, for popular softwares, video games and other digital products, to consumers, while aiming for the highest standards in customer service.

Most importantly, digital downloads and games help save the environment!

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